24 Hour Customer Service: 479-621-1142

Service Line Inventory

RWU Service Line Inventory

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Lead & Copper Requirements FAQ

What is the Lead and Copper Rule?
The Lead and Copper Rule (LCR) is a federal regulation aimed at reducing lead and copper levels in drinking water. It requires water utilities to monitor and control these contaminants to protect public health. RWU has been in 100 percent compliance with the original Lead and Copper Rule since its inception, and we continue to take protective measures to ensure we stay ahead of regulatory changes.
Why am I receiving this notice?
As part of an effort to ensure safe drinking water for all US citizens, the Environmental Protection Agency (EPA) has recently revised the lead and copper rules to require all water utilities to determine if any of their service lines potentially contain lead. You may also be receiving a notice if your property was built prior to 1989 (when lead was banned on new construction) and your service line has not yet been inspected to verify the material.
Does my home contain lead service lines?

Rogers Water Utilities (RWU) is currently undertaking a process to verify service line material on properties built prior to the ban on lead plumbing. The service line inventory status can be found on our GIS Map above. Simply enter your address to see the inventory status for your location.  This map will be continuously updated as the service line inventory progresses.

Helpful Resources

Identifying Service Line Material

Service Line Self-Assessment Tool

I know the material of my service line. How do I report this to RWU?

If you know the material of your service line please use the Water Service Line Self-Reporting Tool so RWU can update the inventory.

Do the water service lines in Rogers, AR contain any lead?

RWU currently has no evidence of lead service lines in our system. 

Can I test the drinking water in my home?

The health department tests the water in our public utility lines. However, for private service line testing, contact Eurofins Arkansas at 501-224-5060 to have your water sampled. Note, a
water sample may not adequately capture or represent all potential lead sources.

Can I see the Water Quality Reports?

Our Water Quality Reports can be found on our website here.  Test results indicate that lead and copper levels in Rogers have consistently fallen well below allowable limits.

Legend

Inspection Complete – Service Material: Not Galvanized Steel and Not Lead 
This site was inspected and found not to have lead or galvanized steel pipes. 

Service Material: Galvanized Steel
This site has been identified to potentially have galvanized steel pipes.

              Next Step: Replacement of Galvanized Steel is recommended if it is determined to have been installed downstream of a lead service line.

Service Material: Lead
An inspection has been completed and verified by RWU staff and this site contains lead.
Next Step: Replacement of service lines can reduce the source of lead.

Needs to be Inspected – Service Material Unknown
Service pipe materials are currently unknown. Further research and inspection is needed to asses the materials located at this address.
Next Step: RWU will be inspecting this line. If you have already identified the type of material, please fill out the Water Service Line Self-Reporting Tool for RWU to update the inventory.

Inaccessible/Obstruction
Inaccessible or Obstructions. An inspection was attempted but the site was inaccessible. The service materials are still currently unknown.
Next Step: RWU will be inspecting this line. If you have already identified the type of material, please fill out the Water Service Line Self-Reporting Tool for RWU to update the inventory.

No Inspection Required – Service is newer than 1986 Lead Ban
The water service lines at this location have been installed or replaced after the 1986 EPA Safe Drinking Water Act and Lead Ban.

Customer Care

Call: 479-621-1142
Fax:  479-621-1146
Email: service@rwu.org

Physical Address:
Rogers Water Utilities
601 S 2nd Street
Rogers, Arkansas 72756
Mailing Address:
Rogers Water Utilities
P.O. Box 338
Rogers, Arkansas 72757

Still Have Questions?