English
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VietnameseImportant Tips on Paying Your Bill Online or Over the Phone
All customers must register for a new online account with RWU
If you have registered for an online account prior to 9/7/2022, then you will need to re-register by clicking the My Account button and clicking the Register link.
- When Paying online or over the phone, use your 9 digit account number to access your account.
- If your bill still displays the 10 digit account number, remove the first digit.
- example: if your account number is in this format, 1-23-45678-90, then enter it this way: 23-45678-90
- If you are asked to provide the amount of the last payment, and you are a new customer, enter 0.00 for the last payment.
A new payment portal is coming 9/6/22.
This section will be updated regularly
Customers currently on scheduled autopay with Paymentus for RWU utility payments must re-enroll for payment to be drafted after 9/6/22. Existing scheduled payments with Paymentus will not be processed after this 9/6/22. Customers should either re-enroll in the new customer portal after 9/6/22 or enroll in RWU bank draft now.
The new payment portal is unavailable until 9/6/22. RWU customers on auto-draft with RWU with a bank account will be unaffected. RWU will provide more information as soon as possible.
Welcome to Rogers Water Utilities
We are happy to help you start or discontinue service with Rogers Water Utilities.
To start service, you may apply online or visit our office Monday - Friday, 8:00 a.m. - 4:30 p.m. If applying in-person, you may print an application from our website and bring it with you. Call or email our office for more information.
User guides can be found on the Online Account Help web page.
To stop or transfer service, customers can call, visit, or email our office. Customers stopping service can request a disconnect online.
Please be prepared to provide the billing address, if different than the service address, a phone number, and the start or end date of the service.
Also, please be prepared to present two valid forms of identification, one of which must be a valid photo ID. Acceptable forms of ID include:
| Valid Photo ID | Secondary ID with matching name |
| Driver's License | Credit / Debit card |
| State ID | Medical Insurance Card |
| Passport | Social Security Card |
| Matricula Consular ID | Conceal Carry Permit |
* these are some examples, but do not cover all of the forms of identification that we accept.
You will also need any deposits or startup fees in order for us to complete the new order. Please see Current Rates.
